We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@avynskin.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@avynskin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@avynskin.com.

RETURN & REFUND POLICY

Last updated: June 2026

Thank you for shopping with AVYN SKIN.

We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Returns

Due to the nature of skincare products and for hygiene and safety reasons, we are unable to accept returns or exchanges of opened or used products.

Returns are only accepted for products that:

• are unused and unopened;
• are in their original packaging;
• are returned within 14 days of delivery;
• have not been damaged after delivery.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery at info@avynskin.com.

Please include:

• Your order number;
• A description of the issue;
• Clear photographs of the product and packaging.

We will review your request and, where appropriate, provide a replacement or refund.

Non-Returnable Items

The following items cannot be returned:

• Opened or used skincare products;
• Gift cards;
• Promotional items;
• Products purchased through third-party retailers.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Please allow several business days for the refund to appear, depending on your payment provider.

Contact

AVYN SKIN
Founded by Margareta Kacoli

Operated by:

L'ÂME Pratteln GmbH
Güterstrasse 15
4133 Pratteln
Switzerland